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BUDO SHOP
Dolenjska 80
1000 Ljubljana
Tel: +386 1 42 73 707
Fax: +386 1 89 51 742
info@@budoshop.si

OPEN
mon - fri: 11am-6pm

every FIRST SATURDAY of
each month: 9am-1pm

  
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Return policy
In the case that you are not satisfied with ordered items, you can use 14 days period to withdraw from the contract. The period shall begin on the day following the receipt of goods. The products must then be returned within 30 days after the notice of withdrawal. The cost of returning borne by the customer.

Before returning let us know by e-mail info@budoshop.si or call us by telephone to discuss the best way to recovery. We don't accept ransom consigments.

Products must be undamaged and in original packaging with all manuals and warranty certificates. Recovery must enclose copy of the original invoice. Purchase price for returned items will be credited to your bank account or we can use it as a credit on your next purchase. We return money only to transaction accounts and we don't return cash. Please note that you will be responsible for the return shipment and the shipping fees for the exchanged item(s). The only cost to the consumer in connection with the assignment of the contract is the direct cost of returning goods. In the case that items are damaged, used, without its original packaging, or original packaging is damaged, the seller reserves right to refuse to refund or charge adequate compensation. Money is returned immediately or within 30 days.
We recommend sending returns back through a tracked & insured shipping method. We are not responsible for returns that are lost or damaged in the mail.

Return services does not apply to:

  • Compact discs (CDs and DVDs), video cassettes (VHS) and tapes, if they are unpacked from the original packaging or it's broken safety seal
  • Software and games, if the products are unpacked from the original packaging or it's broken safety seal
  • Books, newspapers and magazines, if the products are unpacked from the original packaging or it's broken safety seal
  • Supplies, if the products are unpacked from the original packaging or it's broken safety seal
  • Goods which have been manufactured or ordered under strict instructions of the consumer, which has been adapted to its specific needs, which by its nature is not eligible for reimbursement, which are perishable or which has expired shelf

We change products for the same product only if they are damaged or otherwise inactive. In the case that these conditions are not relevant, we should reject the complaint of the goods.
Products can be returned to our address through a delivery service or in person. Please, before returning contact us in order to find which method is best for you.

Budo SHOP
Dolenjska 80
1000 Ljubljana
SLOVENIA
Tel: +386 1 42 73 707
Fax: + 386 1 8951 742

or

Budo SHOP
Andrej Jasenc s.p.
Gorenje 33
1332 Stara Cerkev

SLOVENIA

Return policy products purchased at the Budo Shop online store is in line with the Slovenian Consumer Protection Act.
  
 
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